Privacy Policy

This privacy notice discloses the privacy practices for This privacy notice applies solely to information collected by this web site. It will notify you of the following:

  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. Your access to and control over information: You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 877-734-7661 or

Return and Refund Policy

AquaKnow’s policy is to stand behind every water test kit we sell.

In the unlikely event that you want to return one of our kits for a refund, the following conditions apply:

Returns will be accepted within 90 days from date of purchase. To insure the integrity of all test results, returned kits cannot be reused or resold. As a result, there is a $30.00 restocking fee for all kits, and you are responsible for the cost of return shipping. Once we have received the kit, a refund will be provided based on the method used to pay for the kit at order placement. To initiate the return of a kit, you should call our customer service center at 1-877-734-7661.

Shipping Policy

Generally, kits ordered through our on-line store are shipped via Fed Ex Ground service within 48 hours of order receipt. Additional shipping charges will apply to kits that are shipped outside the continental United States. For those shipping rates we advise you call us 1-877-734-7661. Return shipping, unless otherwise stated, is the responsibility of the customer. Most kits require overnight return shipping to ensure valid results.